Inbox & Email Threads
Key Takeaway
Your reply inbox lives at the top of the Cold Email page, alongside your campaign approval queue, there is no separate Inbox item in the sidebar. Sentiment badges include Interested, Question, Referral, Gatekeeper, Not Interested, Out of Office, Unsubscribe, and Bounce, and an Interested thread should be prioritized within 24 hours.
Where Your Inbox Lives
There's no separate Inbox item in the sidebar. Every email conversation between your agent and your leads lives at the top of the Cold Email page (/outreach), right alongside your campaign approval queue. Open Cold Email in the sidebar and you'll see all of it in one place.
Viewing Threads
Each thread shows:
- Lead name and email: Who the conversation is with
- Campaign: Which campaign originated this lead
- Status badge: Sentiment of the latest reply (interested, question, not interested, etc.)
- Preview: First line of the most recent message
- Timestamp: When the last activity occurred
Click any thread to expand the full conversation, including your agent's original outreach, any follow-ups, and the lead's replies.
Filtering & Search
Use the toolbar to narrow things down:
- Direction: Filter by inbound (lead replies) or outbound (agent-sent emails)
- Search: Find conversations by lead name, email, or message content
- Sentiment: Show only interested, question, or negative replies
What the Sentiment Badges Mean
| Badge | Meaning | Action |
|---|---|---|
| Interested | Lead shows buying signals | Respond within 24 hours |
| Question | Lead has questions about your service | Your agent may handle it, or step in for complex questions |
| Referral | The lead redirected you to a different contact | Your agent follows up with the new contact |
| Gatekeeper | An assistant or EA replied on their behalf | Your agent continues the outreach |
| Not Interested | Lead declined | No action needed, contact ceases automatically |
| Out of Office | Auto-reply detected | Your agent will follow up after they return |
| Unsubscribe | Lead opted out | Permanently removed, no action needed |
| Bounce | Email undeliverable | Lead removed from campaign |
Hot Lead Notifications
When a lead's reply is classified as "interested," you'll see:
- A highlighted entry at the top of Cold Email
- An alert in the Activity Feed on your dashboard
- An email notification (Pro/Ultra plans)
Related Articles
How Lead Generation Works
Lead generation works by having your agent search public business directories and websites for leads matching your industry and location, never buying lists.
Responding to Hot Leads
Responding to hot leads fast matters. Aim for 2 hours and never more than 24, since a lead who replied with buying signals can lose interest fast if you wait.
Email Delivery Issues
Email delivery issues covers how to troubleshoot bounces, spam complaints, and slow send volume in your cold email campaigns, and when auto-pause kicks in.
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