Getting More Help
Key Takeaway
Ask your agent in-app chat for product questions first, search the help center for how-to answers, and email support@leadclaw.io for anything else. Support depth scales with plan: community on Trial, email on Pro, and priority (24 hour response) on Ultra.
There's no ticket system in LeadClaw. Here's where help actually comes from, in the order that gets you an answer fastest.
1. Ask your agent
The in-app chat drawer is the quickest path for product questions. Your agent knows your account, your goals, and your recent activity, so it can often answer directly ("why did my campaign pause," "how do I add a channel") without you leaving the app.
2. Search the help center
This help center covers setup, troubleshooting, and how the product works end to end. A lot of questions are already answered here, and it's faster than waiting on a reply.
3. Email support
For anything chat and the help center can't resolve, email support@leadclaw.io. Include:
- A clear summary of the issue
- What you were doing when it happened
- Any exact error text
- A screenshot, if it helps show what you're seeing
Support by plan
| Plan | What you get |
|---|---|
| Trial | Community help and the help center |
| Pro | Email support at support@leadclaw.io |
| Ultra | Priority email support, 24 hour response target |
Only Ultra carries a specific response-time commitment. Pro email support doesn't guarantee a fixed turnaround, but it is a real, monitored inbox. There's no phone line and no live chat with a human, in-app chat is with your agent, not a support rep.
Before you email
A quick pass through the help center or a question to your agent often solves it faster than waiting on a reply. Save the email for things that are genuinely stuck or account-specific.
Related Articles
Common Errors
Common errors lists the error messages you are most likely to see in LeadClaw, like rate limits and auto-pause, along with what causes each and how to fix it.
Agent Not Responding
Agent not responding covers what Active, Paused, and No signal mean for your LeadClaw agent, and the steps to take before you need to contact support.
Using the Chat Interface
How to chat with your agent through the always-on chat drawer, and get useful answers about your goals, leads, and outreach.
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