Common Errors

Here's what each common error actually means, and the fastest fix.

Error reference

"Could not load agent"

Where: Home

Cause: The request to load your agent's status failed.

Fix: Click retry. If it keeps happening, check your connection or refresh the page.

"Rate limited, too many requests"

Where: Any page or API call

Cause: You've hit the API rate limit of 100 requests per minute.

Fix: Wait 60 seconds and try again. This limit exists to keep the service stable for everyone.

"Campaign auto-paused"

Where: Goal page or activity feed

Cause: Bounce rate or spam complaint rate crossed the threshold, but only after enough volume (at least 10 sends on Trial or 50 on Pro/Ultra). The bounce check also needs at least 3 actual bounces, while a single spam complaint can pause sending once past that volume floor.

Fix: Review the flagged addresses, clean up the list, then resume the campaign from its goal.

"Email sending failed"

Where: Activity feed or agent status

Cause: Usually a temporary email service hiccup or a configuration issue.

Fix: Check Settings > Email for your @leadclaw.io address. Still broken? Email support@leadclaw.io.

"Agent provisioning failed"

Where: After onboarding or a resume

Cause: Rare infrastructure hiccup creating your agent's server.

Fix: Wait 5 minutes and try again. If it keeps failing, email support@leadclaw.io.

"Unauthorized"

Where: Any page, usually after being idle

Cause: Your session expired.

Fix: Sign in again. Nothing was lost, sessions just expire for security.

Rate limits, for reference

The 100 requests per minute limit applies across the app. It's rarely something a normal workflow hits, it mostly protects against scripts or runaway automation hammering the API.

Need more help?

If you hit an error that isn't listed here, email support@leadclaw.io with the exact error text, what you were doing, and a screenshot if you have one.