Using the Chat Interface
Key Takeaway
Chat is the always-on drawer or panel you open from anywhere in the app, there's no separate chat page. Ask for status updates, give instructions, or ask about specific leads, and your agent typically answers within seconds.
Chat is the always-on way to talk to your agent. It's a drawer or panel you open from wherever you're working, no separate page to hunt for.
Opening Chat
Your agent's chat is always one click away, on every page. Open it, type, and your agent responds in the same window. It's the same conversation no matter where you open it from.
What You Can Ask
Your agent can help with a wide range of things through chat.
Status & Updates
- "How's my Dallas roofing goal doing?"
- "How many leads did you find today?"
- "What's my reply rate this week?"
Instructions & Adjustments
- "Focus on restaurants in the downtown area"
- "Make your emails shorter, 3 sentences max"
- "Don't contact any business with 'franchise' in the name"
Goal & Outreach Management
- "Draft an outreach campaign targeting dentists in Portland"
- "Pause outreach on the restaurant goal"
- "How many emails have you sent today?"
Lead Questions
- "Tell me about the hot lead from earlier"
- "What do you know about [lead name]?"
- "Which leads look most promising?"
Response Times
Your agent typically answers within seconds. If it's mid-task, sending emails or researching a lead, a reply might take a little longer. Messages go through instantly either way.
Tips for Better Conversations
- Be specific: "Focus on restaurants without websites" beats "find better leads"
- One instruction at a time: clear, focused guidance works better than a long list
- Give context: "We just landed a big restaurant client, use that as a case study" helps your agent improve
- Share feedback: "That email to the Portland bakery was perfect, more like that"
Chat History
Every conversation is saved. Open the chat drawer any time to scroll back, your agent remembers context from earlier conversations across chat and email both.
Related Articles
Agent Communication Channels
The two real ways to reach your agent: the always-on in-app chat drawer, and email to your agent's own @leadclaw.io address.
What to Tell Your Agent
What to tell your agent lists the business details, like your value proposition, ideal clients, and off-limits topics, that help it write better outreach.
Training Your Agent Effectively
Training your agent explains how it learns from campaign results and your direct feedback, plus how to phrase instructions that actually change its behavior.
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