Cancellation & Refunds

2 min readUpdated 2026-07-18

Key Takeaway

Canceling means picking a reason in the in-app "Before you go" dialog, then finishing in the Stripe billing portal. Your agent runs until your billing period ends, then sleeps, and your data stays for 30 days in case you come back.

You can cancel your subscription anytime from Settings > Billing. Here's what actually happens, step by step.

How to cancel

  1. Go to Settings > Billing and click Cancel subscription.
  2. A quick "Before you go" dialog asks the main reason you're leaving. Picking one helps us fix what's not working.
  3. Click Continue to cancel. You'll finish the cancellation in our secure Stripe billing portal.

What happens after

Your current billing period runs out before anything changes. Your agent keeps working right up until then.

Once the period ends, or your trial expires without an upgrade, your agent goes to sleep and your account moves to a no-plan state. Nothing is lost. Your data sticks around for 30 days, and upgrading any time in that window brings your agent right back with everything intact.

After 30 days, your data is permanently deleted.

Refunds

We handle refund requests case by case. Email support@leadclaw.io with your account email and what happened, and our team will get back to you.

Before you go

It's worth exporting your leads first. CSV export is available on Pro and Ultra. See Data Export & Privacy for what you can pull and how.

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