Cancellation & Refunds
Key Takeaway
Canceling means picking a reason in the in-app "Before you go" dialog, then finishing in the Stripe billing portal. Your agent runs until your billing period ends, then sleeps, and your data stays put in case you come back.
You can cancel your subscription anytime from Settings > Billing. Here's what actually happens, step by step.
How to cancel
- Go to Settings > Billing and click Cancel subscription.
- A quick "Before you go" dialog asks the main reason you're leaving. Picking one helps us fix what's not working.
- Click Continue to cancel. You'll finish the cancellation in our secure Stripe billing portal.
What happens after
Your current billing period runs out before anything changes. Your agent keeps working right up until then.
Once the period ends, or your trial expires without an upgrade, your agent goes to sleep and your account moves to a no-plan state. Nothing is lost. Your leads, campaigns, and history stay exactly where they are, and upgrading at any point brings your agent right back with all of it intact.
We do not delete your account on a timer. It stays until you ask us to remove it, which you can do any time from Settings.
Refunds
We handle refund requests case by case. Email support@leadclaw.io with your account email and what happened, and our team will get back to you.
Before you go
It's worth exporting your leads first. CSV export is available on Pro and Ultra. See Data Export & Privacy for what you can pull and how.
Related Articles
Subscription Plans
Compare LeadClaw's free trial, Pro, and Ultra plans: daily limits, paid ads, social content, which features unlock at each tier, and how to get pricing.
Managing Your Account
How to update your profile, business details, communication preferences, and agent settings in your LeadClaw account.
Data Export & Privacy
What data LeadClaw exports, which plan you need for CSV export, Google Sheets sync, and scheduled exports, and how your privacy rights work.
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